FAQ

1. How long does shipping take?
Because we do limited drops, the shipping takes 1-14 business days. 

2. Do you offer international shipping?
Yes, we ship to many countries around the world. Shipping times and costs may vary based on your location.

3. What payment methods do you accept?
We accept IDEAL, Klarna, Credit Cards, PayPal, and other secure payment options. You can choose your preferred method at checkout.

4. How do I care for my t-shirt?
To keep your t-shirts looking great, we recommend washing at 30° celsius with similar colours, no ironing on print, wash and iron inside out.

5. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor its progress.

6. What if I receive a defective item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

8. How can I contact customer service?
You can reach our customer service team via email at hello@cocorae.nl. We’re here to help!